Far too many property managers overlook the benefit of a digital mailroom management software solution. Mailrooms are the heart and nerve center of any building. They allow residents to send packages out to family or friends and handle all incoming parcels at the same time. If your mailroom is not well managed, you will find that your tenants will become increasingly frustrated and dissatisfied with your property.
With effective mailroom management software system in place, both staff and tenants will have a much smoother experience. Mailroom management software systems can be customized to suit your needs and can also help you save time and money in the long run. Best of all, you can increase the properties reputation and the positive comments coming in from existing residents.
What Do Tenants Want From the Mailroom?
With the growing popularity of online shopping, many people are turning to e-commerce for everything from clothing to housewares to groceries. Shoppers always want to know how quickly their parcels will arrive and where they are in the delivery process. While these things are in the hands of the shipping company or Postal Service for most of the journey, the last-yard logistics rests in the hands of the residential property manager and support staff.
Tenants want to know when their parcel arrives and if they can pick it up at a time convenient for them. They also want complete security of both the package and their personal information.
Why Is Mailroom Management Software More Important Than Ever Before?
This question has two simple answers: increased volume and higher expectations. The convenience of e-commerce shopping and difficulties related to the pandemic have increased package volume up to 78%. At the same time, shoppers did not adjust their desire to receive purchases as quickly as possible. Supply chains struggle to keep up. Residential building mailrooms do the same. Mailroom management software offers the best solution for property managers who care about tenant satisfaction.
